Refund Policy
Last updated: November 4, 2026
1. General policy
Because VPS resources may be allocated after purchase, refunds are not automatically guaranteed once a server has been provisioned or a billing period has begun.
2. Failed provisioning
If you are charged but K³ Cloud cannot successfully provision the service, we will review the order and may issue a refund or another appropriate resolution for the affected charge.
3. Duplicate charges
If you believe you were charged more than once for the same order, contact support promptly with the relevant transaction details. Verified duplicate charges will be reviewed for refund.
4. Service issues
Significant service issues may be reviewed on a case-by-case basis. Please contact support promptly so we can investigate the affected server or order.
5. Recurring subscriptions
Cancellation of a recurring VPS subscription prevents future renewals according to the applicable cancellation process. Cancellation does not automatically mean that the current billing period is refundable.
6. Abuse and violations
Refunds may be denied where an account or server was terminated or suspended because of abuse, fraud, illegal activity, or a material violation of the Terms of Service.
7. How to request a refund
Contact support@k3cloud.com with your account email, order number, and a short explanation of the issue. We may request additional information needed to verify the request.